Sudler & Hennessey

  • EVP, Client Services Director

    Job Location US-New York
  • Overview

    From our home base in Manhattan, Sentrix Health Communications has virtually exploded onto the pharma scene. The global pharma scene.


    As a strategic partner of Sudler & Hennessey, the world’s first and largest healthcare communication company, Sentrix Health Communications has kept access to big agency resources—but we pride ourselves on our more intimate approach to client contact and innovative marketing.


    Our agency is staffed with talented writers, artists, account supervisors, and more, each taking pride in every single piece we create, every single challenge we tackle. We stress creativity, agility, innovation, and that “small-town-Manhattan” mindset that sets us apart from the herd (and makes us a fine place to start or further your career).


    At Sentrix Health Communications, we don’t just look for opportunities. We create them.


    Sentrix is currently looking for an experienced and talented EVP, Client Services Director to help our team.


    The EVP, Client Services Director oversees a large portfolio of agency business with strategic and P&L responsibility. They play a lead role in the development of client strategy and maintain effective client contact with senior brand managers and client management (marketing, sales, and procurement).  The overall responsibilities are three-fold:  1) Manage assigned business as well as profitably; 2) Build business organically, across the agency network offerings; and 3) Develop staff.  The EVP, Client Services Director is part of the Agency Leadership Team and serves as the client’s navigator to the S&H network of resources.




    Responsibilities and Duties:

    • Manage portfolio of business, ensuring a comprehensive strategic approach to client’s business
    • Create a budget for the portfolio of business, and supervise staffing and workflow to ensure profitability of business (appropriate phasing and staffing as well as cost tracking)
    • Maintain P&L responsibility for all assignments including achievement of revenue and profit goals
    • Manage all financial aspects of the business including partnering with the CFO in compensation negotiations, client communications concerning budget variances, staffing issues, etc.
    • Identify new business opportunities, specifically taking a key role in initiating contact
    • New business responsibilities include organic business development with existing client(s) as well as running pitches for new accounts
    • Understand all offerings within the network and proactively coordinate with all divisions for increased partnership opportunities and integration.  Focus on effective delivery of integrated marketing offerings (traditional and digital, professional and patient, managed markets, etc.)
    • Maintain effective client contact with senior brand managers and client management – ensure client satisfaction with all aspects of agency performance



    A.S.K. (Ability/Skills/Knowledge):


    • Minimum 15 years of experience in pharmaceutical advertising with management responsibility and financial accountability
    • Excellent presentation skills, with a proven ability to build business
    • Proven people management skills
    • Ability to manage a full account service team
    • Understanding of the pharmaceutical industry; including market analysis, product marketing, and sales strategies, therapeutic expertise in assigned categories
    • Understanding of the major players in the industry and growth opportunities
    • Demonstrated operational effectiveness, working across multiple departments
    • Strong financial acumen and participation in all financial training programs at S&H


    Sentrix Health Communication, a division of Sudler & Hennessey, is an equal opportunity employer and offers a comprehensive benefits package to its employees.


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